Finance - IT Service Specialist.

Job Purpose

To support IT projects operations and organizations to ensure business expectations are met efficiently and with the right quality and budget.

Functional Accountabilities:  

•  Support the business getting call through different channels (Ticket from Service Desk (SD) system, phone call, SMS) for IT related problems.
•  Support the application system for daily operations as per the business requirement and with accordance to his project manager
•  Provide end user support including new users creation, manage access levels, and reset passwords etc. using proper ticketing system to adhere SLA with business.
•  Ensure that incidents and requests are handled according to agreed procedures and documentations which required for the daily application and data availability to the business.
•  Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within relevant system(s).
•  Communicate effectively acting as a key liaison with customers, team members and colleagues
•  Adapt to constant business shifts by continuously observing related solutions to preserve organizational growth in serving customers effectively and efficiently
•  To provide the necessary training, knowledge transfer by coaching and conducting training sessions for end users

Education

Bachelor's degree in Computer Science, Engineering, MIS, or related field

Experience, Skills & Competencies

•  Minimum of 2 years of strong IT experience.
•  Preferable Technical and Managerial Certifications (ITIL, OCP, PMP, OBIEE, ..etc.).
•  Knowledge of HCM Modules
•  Knowledge of oracle technologies (Workflow and AME configurations, Oracle alerts , System administrator)
•  Good knowledge of finance modules.
•  Excellent communication and customer interaction skills.
•  Analytical mind with a problem-solving aptitude