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Job Description
Job Purpose:
Responsible for the implementation of product quality compliance in the region (Retail Stores, Central Bakery & Fresh Vendors facilities) by conducting quality coaching visits to comply with regulatory authorities’ instructions & company internal standards.
Functional Accountabilities:
Product Quality Coach Program:
• Execute the Product Quality Coach Programs for Pandas Retail Stores, Facilities, and Omnichannel to ensure the highest Product Quality are met, and comply with Panda standard.
• Execute Product Quality Coach Visiting plan to support improvement actions implementation.
• Prepare necessary non-compliance reports and communicated to concerned departments and follow up on raised noncompliance reports till they are closed.
Suppliers Quality Management (Supplier Audit Program):
• Implement Supplier Quality audit programs for private label (Food & Non-Food Vendors) and Fresh (i.e., Fresh meat, chilled meat, Produce, Deli, etc.) by conducting audits to verify the supplier compliance with the standard requirements to protect customers from potential food safety hazards.
• Report all raised NCRs to concerned departments and follow up on raised NCRs till they are closed.
Customer Complaints, NCR and Recall Management:
• Investigate customer complaints and NCRs, analyze the collected data, and submit it to the Quality Operation Regional Manager for further action to close the issue with proper corrective actions.
• Fill out the necessary forms (Complaint forms and Investigation forms) and communicate them to Operation Regional Manager.
Pest Control and Hygiene Program:
• Monitor pest control and Hygiene service activities at stores and Facilities.
• Follow up and communicate the issues related to the pest control and Hygiene program activities at stores and Facilities.
People Development:
• Contribute to developing quality training materials and conduct training sessions for all targeted employees to improve their knowledge and performance standards.
Skills
Education
• Bachelor’s Degree in Quality, Food Science, Microbiology, Veterinary Medicine, Agricultural Engineering, Chemical Engineering, or any other relevant field is required
• Certified Lead auditor is preferred.
Experience & Competencies
• Minimum 3 years of experience with (1) year in an Audit and Quality position.
• Knowledge of Quality Management and Supplier audit programs
• Knowledge of local and international food safety standards (HACCP, ISO, AIB, BRC) and Saudi regulatory authorities’ standard requirements.
• Have experience in different fields of food safety & hygiene (Manufacturing, Retail, or Hospitality).
• Leadership, developing others, Emphasizing Excellence, Attention to Detail, Thoroughness & Dealing with Complexity.
• Ability to work well under pressure.
• Have diplomatic, tactful, and resilient qualities.
