Branch Supervisor E-Commerce Operations

Develop the team to execute the best picking and delivery journey for the best result outcome for our customers

Key Accountabilities

• Supervises and monitors duty schedule including timing and personal hygiene.
• Executes the best utilization of pickers, admins, and drivers, follow pick-rate and on time handover and delivery.
• Collaborates with store operations team for replenishment and availability.
• Trains the team for the best follow of procedures.
• Ensures delivering daily targets and KPIs
• Ensure availability of assets and consumables ( bags , boxes, picking devices … )
• Communicates with area operations lead on daily operations and needs.
• Communicate with service desk for any escalations disrupting the operation

Qualifications

• High school , College is a plus
• Experience with leading a team of more than 10 employees

Professional Certifications

• English language required (intermediate)
• Strong problem-solving skills in a fast-paced environment
• Strong communication skills

Experience

Retail and E-Commerce background

Key Competencies

• Customer focus
• Results Driven
• Lives the values
• Team player
• Develops self/others