Dispatching Lead.E - Commerce - Fulfillment Operations

Job Purpose 

The Dispatching Lead is responsible for managing the dispatch team and coordinating the efficient scheduling and dispatching of delivery vehicles to ensure timely deliveries. The role involves overseeing real-time delivery operations, ensuring effective communication between drivers and the operations team, and resolving any logistical issues that may arise. The Dispatching Lead plays a critical role in ensuring smooth and efficient delivery processes, optimizing driver routes, and maintaining high customer satisfaction.

Key Accountabilities

Dispatch Operations Management: Lead the dispatching process by assigning drivers to deliveries, ensuring that all orders are dispatched on time and in an efficient manner.

Real-Time Monitoring: Monitor delivery progress in real-time using dispatch software, ensuring that deliveries are on schedule and proactively addressing any delays or issues that arise.

Driver Coordination & Communication: Maintain effective communication with drivers, providing them with route updates, delivery instructions, and support as needed to ensure smooth operations.

Issue Resolution: Act as the first point of contact for drivers and customers when delivery issues occur, resolving problems quickly to minimize disruptions and ensure customer satisfaction.

Performance Tracking: Track and analyze key performance indicators (KPIs) such as on-time delivery rates, delivery accuracy, and driver efficiency. Prepare reports for management on dispatch performance.

Route Optimization Support: Collaborate with the routing team to optimize delivery routes, ensuring that drivers are assigned the most efficient routes to minimize travel time and fuel consumption.

Safety & Compliance: Ensure that all dispatching operations comply with company policies, legal requirements, and safety regulations. Conduct safety briefings and ensure that drivers follow safety protocols.

Team Leadership: Lead, train, and mentor the dispatching team, ensuring that they have the skills and tools needed to perform their roles effectively.

Technology & Tools Management: Oversee the use of dispatch management software, ensuring it is used effectively and that any system issues are resolved quickly to prevent delays.

Customer Service Support: Work closely with the customer service team to address delivery-related inquiries or complaints, ensuring quick and satisfactory resolutions

Qualifications

Bachelor’s degree in Logistics, Supply Chain Management, or related field is preferred.

Key Competencies

• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Proficient in dispatch management software and tools.
• Ability to manage a team in a fast-paced environment.
• Strong attention to detail and ability to handle unexpected logistical issues