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Job Description
Job Purpose
Manage multiple stores of different format in the region to deliver operational key performance indicators to enhance the customers shopping experience and drive sales
Functional Accountabilities:
Lead store managers performance to comply with operation standards, policies & procedures to achieve their KPI’s based on the company strategies
Close monitoring to store business progress to achieve their sales budget and improve customer experience
Set action plans to modify performance and improve results to impact business outcomes positively
Highlight areas of development to work on rectifying with the team to ensure sales growth and increase footfall
Escalate any concerns that may impact business continuity negatively & work with stakeholders to solve them in a timely manner to achieve the requested growth
Lead & motivate his team towards implementing the best standards through regular meetings & store visits to build a healthy productive culture
Provide his team with all the required tools to succeed and execute their roles efficiently through mentoring, coaching, and personal development
Encourage and reward high performance to motivate people to plan their careers and anticipate personal growth that will lead to the stores' success
Manage cost-effectively through regular reviews to stores expenses and labor cost to impact the bottom line positively
Monitor key P&L lines to ensure increased profitability and reduce losses to achieve business strategies
Create a healthy platform for his team to participate effectively and efficiently through fair treatment, performance monitoring, and highlight any behavioral or business shortfalls professionally to adopt the right culture in the stores
Utilize manpower budget effectively through periodic reviews, rotations, and transfers to drive performance towards achieving the business goals
Skills
Education
University degree in management or related field
Fluent in Arabic & English
Experience, Skills & Competencies skills.
Minimum 5 years experience managing large-scale operations in retail.
Strong leadership and excellent communication skills both written and spoken
Detail-oriented & organized
Analytical thinker with strong capabilities to manage conflict
Work under pressure
Adopts & drives change
Creative & fast learner
