Job Purpose:
Responsible to manage and deliver business wide reporting (financial and non-financial) and data analysis to support key analytics initiatives for detecting fraud & corruptions potentials, also responsible for assisting the AFCA - senior manager in order to maintain an effective system of internal controls across the organization to mitigate fraud risks. Duties will be performed in accordance with acceptable audit standards.Key Accountabilities:PLANNING• Lead the preparation of Continuous auditing plan based on fraud risks assessment to set out the priorities of the business monitoring dashboard (Business KPIs), consistent with the organizational objectives.
OPERATIONAL• Develop a methodology to investigate potential occurrences of fraud by developing business intelligence analytics reports to improve and strengthen forensic analytics and partner with various departments and stakeholders on risks and controls, in identifying and assessing fraud and service related risks.• Ensure data integrity and investigating data mapping to the main data warehouse for BI analytics • Coordinate with business partners in Enhancing and Developing Retail & Business Analytics: Basket Analysis, Customer Management Analysis, Sales Analysis, Category and Events Analysis, Event Analysis Supply Chain related Analysis. • Manage the pre-identified business KPIs-dashboard to support activities and techniques that promptly recognize timely whether fraud has occurred or is occurring.• Providing periodic evaluation of anti-fraud controls based on the detailed fraud risk management • Implementing technology to aid in continuous monitoring and detection activities• Assists the AFCA- Senior manager in the assignment’s field planning and the development and maintenance of related audit programs.• Conducts interviews, reviews documents, develops and administers surveys, composes summary memos, prepares working papers, identifies and defines issues, reviews and analyzes evidence, documents processes and procedures, and documents issues and recommendations.• Maintains productive business unit and staff relationships through individual contacts and group meetings.• Maintains the Company’s standard for the Professional Practice of Internal Auditing and the Code of Ethics developed by The Institute of Internal Auditors and Panda standards.• Administer the assessment of fraud risks and internal controls within the audited area; identification of process weaknesses and inefficiencies and operational issues, evaluation of Risks and Controls and preparation of fraud Risk and anti-fraud Control matrix• Work closely with the other departments’ managers (IT, Finance, Operations, etc.) on AFCA -internal audit matters to achieve the company objectives and ensure implementation of the agreed remediation plans• Stays abreast of general business/economic developments and new professional announcements & standards to gain an understanding of their links and impact on the organization. Understands and applies technical standards.• Maintains a positive, professional relationship with staff and management at all levels, including maintaining a professional appearance at all times.• Coordinate with other Audit Division’s units and activities so that it effectively utilizes its resources, manages its priorities, and is able to be both responsive and proactive.
REPORTING• Communicate and discuss analytics studies reports results via written reports and oral presentations to the CAE and AFCA- Senior Manager• Report Business KPIs red flags to AFCA- Senior Manager timely and prepare for the root analysis • Report to RBA-Senior manager on monthly basis on the related pending remediation plansFollow up• Ensure that all agreed remediation plans are subsequently implemented.• Perform follow-up procedures timely to determine whether agreed remediation plans have been implemented.
PEPOLE MANAGEMENT• Keep abreast with all the latest updates in the audit, risk management and fraud field and improve the abilities of the department abilities.• Provide clear direction, priorities tasks, assign and delegate responsibility and monitor the workflowPlan, manage and review individual performance and provide regular feedback, development, and coaching, taking prompt action where necessary
Job Purpose :Responsible for the implementation of product quality compliance in the region (Retail Stores, Central Bakery & Fresh Vendors facilities) by conducting quality coaching visits to comply with regulatory authorities’ instructions & company internal standards.
Key Accountabilities:
Product Quality Coach Program:• Execute the Product Quality Coach Programs for Pandas Retail Stores, Facilities, and Omnichannel to ensure highest Product Quality are met, and comply with Panda standard.• Execute Product Quality Coach Visiting plan to support improvement actions implementation.• Prepare necessary non-compliance reports and communicated to concerned departments and follow up on raised noncompliance reports till its closed.
Suppliers Quality Management (Supplier Audit Program):• Implement Supplier Quality audit programs for private label (Food & Non-Food Vendors) and Fresh (i.e., Fresh meat, chilled meat, Produce, Deli etc.) by conducting audits to verify the supplier compliance with the standard requirements to protect customers from potential food safety hazards.• Report all raised NCRs to concerned departments and follow on raised NCRs till its closed.
Customer Complaints, NCR and Recall Management:• Investigate customer complaints and NCRs, analyze the collected data, submit it to the Quality Operation regional Manager for further action to close the issue with proper corrective actions.• Fill the necessary forms (Complaint forms and Investigation forms) and communicate it to Operation regional Manager.
Pest Control and Hygiene Program:• Monitor pest control and Hygiene service activities at stores and Facilities.• Follow up and communicate the issues related to the pest control and Hygiene program activities at stores and Facilities.
People Development:• Contribute in developing quality training materials and conduct training sessions for all targeted employees to improve their knowledge and performance standards.
Job Purpose
The Dispatching Lead is responsible for managing the dispatch team and coordinating the efficient scheduling and dispatching of delivery vehicles to ensure timely deliveries. The role involves overseeing real-time delivery operations, ensuring effective communication between drivers and the operations team, and resolving any logistical issues that may arise. The Dispatching Lead plays a critical role in ensuring smooth and efficient delivery processes, optimizing driver routes, and maintaining high customer satisfaction.
Key Accountabilities
Dispatch Operations Management: Lead the dispatching process by assigning drivers to deliveries, ensuring that all orders are dispatched on time and in an efficient manner.
Real-Time Monitoring: Monitor delivery progress in real-time using dispatch software, ensuring that deliveries are on schedule and proactively addressing any delays or issues that arise.
Driver Coordination & Communication: Maintain effective communication with drivers, providing them with route updates, delivery instructions, and support as needed to ensure smooth operations.
Issue Resolution: Act as the first point of contact for drivers and customers when delivery issues occur, resolving problems quickly to minimize disruptions and ensure customer satisfaction.
Performance Tracking: Track and analyze key performance indicators (KPIs) such as on-time delivery rates, delivery accuracy, and driver efficiency. Prepare reports for management on dispatch performance.
Route Optimization Support: Collaborate with the routing team to optimize delivery routes, ensuring that drivers are assigned the most efficient routes to minimize travel time and fuel consumption.
Safety & Compliance: Ensure that all dispatching operations comply with company policies, legal requirements, and safety regulations. Conduct safety briefings and ensure that drivers follow safety protocols.
Team Leadership: Lead, train, and mentor the dispatching team, ensuring that they have the skills and tools needed to perform their roles effectively.
Technology & Tools Management: Oversee the use of dispatch management software, ensuring it is used effectively and that any system issues are resolved quickly to prevent delays.
Customer Service Support: Work closely with the customer service team to address delivery-related inquiries or complaints, ensuring quick and satisfactory resolutions
Job Purpose :
Safety supervisors are responsible for ensuring that Store/DC is in compliance with all safety-related regulatory requirements, and Environmental Protection. Considering the company safety policy and objectives.
Key Accountabilities: 1-Support the National HSE Manager and team with planning, coordinating, and implementing effective HSE policies, guidelines, and procedures to ensure that the department objectives are met.
2-Provide support to DC and Operation teams in all aspects of occupational health, safety and environmental issues
3-Regularly review and be familiar with all applicable legislation and applicable standards to ensure compliance
4-Conduct HSE training and orientation to all new employees, ensure that reporting is performed promptly and accurately,
5-Providing advice and directions to employees and management on how to minimize or ultimately avoid risks and hazards in the workplace
6-Support the National HSE Manager in ensuring HSE compliance on stores and DCs and perform regular HSE audits in the areas of business and operations.
7-Ensuring safety inspections and audits are completed at the prescribed intervals and that corrective actions are taken to correct identified deficiencies
8-Provide support to the dept on the implementation of Company-wide HSE initiatives e.g., ISO 14001, ISO 45001.
9-Assist with developing HSE plans that comply with Company policies and procedures, ensure training, toolbox meetings, and drills are implemented as part of the company’s EHS program.
10-Leading or participating in the investigation of workplace accidents and non-compliance reports and prepare/submit lessons learned to the National HSE Manage, assist in the development of company specific HSE procedures, provide support to the DC H&S Manager by maintaining a visible presence on the field performing
