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Job Description
JOB PURPOSE :
To lead branch-level fulfillment execution by coordinating daily order processing, guiding team activities, and ensuring accurate, timely delivery in alignment with Panda Retail Company’s e-commerce service standards.
Key Accountabilities :
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Lead daily fulfillment activities including picking, packing, staging, and handover to ensure on-time and accurate order completion.
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Coordinate task allocation and shift priorities for fulfillment staff to maintain balanced workload and operational flow.
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Monitor order accuracy, turnaround time, and SLA adherence to support customer satisfaction and service performance.
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Coordinate fulfillment plans, volume changes, and capacity needs with the Fulfillment Operations Manager to ensure execution readiness.
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Identify operational delays, system issues, and fulfillment risks and initiate corrective actions to minimize customer impact.
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Support handling of escalated order issues and customer complaints by coordinating with customer care and last-mile teams to achieve timely resolution.
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Ensure application of fulfillment procedures, quality standards, and safety guidelines during all operational activities to maintain compliance.
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Guide fulfillment team members on process adherence, system usage, and escalation protocols to ensure consistent execution.
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Prepare shift updates, performance summaries, and exception reports to provide visibility and support management decision-making.
Skills Description
- Retail background
- online experience
- Knowledge of using Microsoft office (Excel, Word & PowerPoint BI
Job Details
Job Title
Fulfillment Lead.E - Commerce - Fulfillment Operations - West 2
Job Country
Saudi Arabia
Job City
Jeddah
Job Role
Stores
Employment Type
Employee
Preferred Candidate
Career Level
Mid Career
Panda Retail Company
Panda is more than a retailer—it’s a trusted partner in your daily life. Committed to quality, affordability, and community well-being, we create a seamless shopping experience rooted in Saudi values. With fresh groceries, essential products, and innovative solutions, every visit to Panda adds value, making life better together.