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Job Description
We believe that work is not just an office you report to every morning. It is rather the right place for discoveries as well as innovations and a venue for development of professional skills. Employees in Panda always work to reach new heights in performance through enthusiasm, punctuality and adaptability. If you believe you can be the one with this skillset, join us today to start your first step towards a quite successful career path.
Job Purpose:
To support IT projects operations and organizations to ensure
Business expectations are met efficiently and with the right quality and budget.
Job Responsibilities:
- Support the business getting call through different channels (Ticket from Service Desk (SD) system, phone call, SMS) for IT related problems.
- Support the application system for daily operations as per the business requirement and with accordance to his project manager
- Provide end user support including new users creation, manage access levels, and reset passwords etc. using proper ticketing system to adhere SLA with business.
- Ensure that incidents and requests are handled according to agreed procedures and documentations which required for the daily application and data availability to the business.
- Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within relevant system(s).
- Communicate effectively acting as a key liaison with customers, team members and colleagues
- Adapt to constant business shifts by continuously observing related solutions to preserve organizational growth in serving customers effectively and efficiently
- To provide the necessary training, knowledge transfer by coaching and conducting training sessions for end users
Skills
Education:
Bachelor's degree in Computer Science, Engineering, MIS, or related field
Experience, Skills & Competencies:
- Minimum of 2 years of strong IT experience.
- Preferable Technical and Managerial Certifications (ITIL, OCP, PMP, OBIEE, etc.).
- Knowledge of HCM Modules
- Knowledge of oracle technologies (Workflow and AME configurations, Oracle alerts, System administrator)
- Good knowledge of finance modules.