Loyalty & Partnership Manager

Job Purpose

Panda Retail Company is seeking a dynamic and experienced Loyalty Partnership Manager to drive the growth of its loyalty program through strategic partnerships. The ideal candidate will have 6-8 years of experience with a proven track record of closing partnership deals successfully. This role requires a resourceful individual with strong networking, negotiation, and leadership skills to manage relationships with external partners and internal teams across marketing, commercial, legal, finance, and operations.

Key Responsibilities:

 

 

• Partnership Development:

 

 

 

• Identify and establish partnerships with leading loyalty programs and cross-industry companies within the Kingdom to enhance the value proposition for Panda's customers.

 

 

• Negotiate deals that deliver maximum benefits for the loyalty program while ensuring profitability and sustainability.

 

 

 

• Business Development & Strategic Planning:

 

 

 

• Develop and execute a robust strategy to build profitable partnerships aligned with Panda's loyalty program goals.

 

 

• Continuously seek new opportunities to expand benefit avenues for customers across different touch points in their lives.

 

 

 

• Proposal Crafting & Presentation:

 

 

 

• Design compelling partnership proposals tailored to meet both partner and Panda's objectives.

 

 

• Showcase marketing expertise by effectively positioning the loyalty brand to partners, building a strong program image.

 

 

 

• Stakeholder Management:

 

 

 

• Serve as a liaison between external partners and internal teams (marketing, commercial, legal, financial, operations) to ensure seamless implementation of partnerships.

 

 

• Build and maintain strong relationships with all stakeholders to foster collaboration and support for loyalty initiatives.

 

 

 

• Program Branding & Marketing:

 

 

 

• Work closely with the marketing team to elevate the loyalty program’s brand identity and visibility in the market.

 

 

• Ensure Panda's loyalty program becomes a trusted and recognizable brand among customers and partners.

 

 

 

• Leadership & Team Collaboration:

 

 

 

• Manage and guide cross-functional teams in partnership-related projects, ensuring objectives are met within timelines.

 

 

• Display strong leadership skills in stakeholder negotiations and collaborative decision-making.

 

 

 

• Commercial & Financial Acumen:

 

 

 

• Evaluate partnership deals for financial viability and long-term sustainability.

 

 

• Work with financial teams to assess and optimize partnership profitability.

 

 

 

Qualifications and Requirements:

 

 

• Bachelor’s degree in business administration, Marketing, or a related field.

 

 

• 6-8 years of relevant experience, preferably in loyalty partnerships or business development.

 

 

• Proven track record in successfully negotiating and closing partnership deals.

 

 

• Exceptional communication, presentation, and negotiation skills.

 

 

• Strong resourcefulness and networking abilities.

 

 

• Demonstrated leadership capabilities with experience managing stakeholders.

 

 

• Solid commercial and financial knowledge related to loyalty programs.

 

 

• Proficiency in Arabic (mandatory) and English.

 

 

• Saudi national preferred.

 

 

Soft Skills:

 

 

• Team player with a collaborative mindset.

 

 

• Excellent interpersonal skills with the ability to influence and inspire stakeholders.

 

 

• Strong organizational and multitasking skills.

 

 

Behavioural Traits:

 

 

• Resourceful, innovative, and solution oriented.

 

 

• Strong networking capabilities to establish and nurture long-term relationships.

 

 

• A strategic thinker with a customer-focused approach.