PR & CSR Senior Manager

Job Purpose 
To strategically lead and operationalize Panda's public relations, customer care, and corporate social responsibility (CSR) initiatives, ensuring consistent and high-impact media representation, fostering strong customer relationships, and driving community engagement. This role involves developing and executing comprehensive PR strategies, managing customer care operations, and collaborating with stakeholders to deliver impactful CSR programs, all while mentoring and coaching the team to achieve business objectives.

Key Accountabilities

• Strategically ensure a consistent, timely, high-impact, and accurate representation of Panda in the media and get Panda's voice heard through direct engagement with regional press and third-party PR teams to engage local media, while coaching the team on best practices.
• Lead and operationalize the development and implementation of an end-to-end PR strategy for the KSA market and get domain authority and retain Panda's positioning through strategic planning, hands-on execution, and mentoring junior team members.
• Support and manage PR campaigns and get Panda's culture and operations showcased through coordinating various initiatives designed to highlight the people behind Panda, while providing guidance and feedback to the team.
• Oversee customer care operations and get a strong voice of the customer through managing a dedicated team member and ensuring effective communication and feedback mechanisms.
• Lead CSR programs and get impactful community engagement through identifying opportunities and aligning with our mission.
• Facilitate with stakeholders and manage and deliver CSR programs through establishing relationships with regional non-profits and advocacy groups.

• Minimum of 8 years of communications experience, preferably with national brands
• Master degree or bachelor’s degree in communications or related discipline
• Experience managing top-tier media relationships for large companies
• Experience in PR, and managing or mitigating media crises.
• Experience in managing CSR campaigns
  Experience managing Customer Care and Voice of the Customer activities
• Arabic native speaker
• Combination of in-house and agency PR experience
• Good understanding of digital and social media and roles pertaining large organizations