Quality Regulation Manager

Regulation Compliance:

 

 

• Manage Government Regulatory Compliance and control systems to ensure compliance to regulatory and legislation requirement (e.g. Municipality/ SASO/ SFDA etc.) and align guidelines with main stakeholders.

 

 

• Ensuring Regulatory Compliance and oversee control systems to prevent or deal with violations of legal and regulatory guidelines with main stakeholders from Commercial, Operations and Quality team.

 

 

• Collaborate with GR departments to monitor enforcement of standards and regulations and set a plan for timely compliance projects with the concerned department.

 

 

• Supports Panda’s future projects to identify possible compliance risks and act as a governance role to ensure adherence to regulations throughout the projects.

 

 

• Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.

 

 

• Communicate all new circulations from regulatory authorities to the concerned departments and ensure compliance on time to avoid any violations of legal or regulatory guidelines.

 

 

• Prepare reports for Senior Management and External Regulatory bodies as appropriate to highlight compliance risks and set action plans.

 

 

• Maintain documentation of compliance activities, such as complaints received or investigation outcomes regarding regulation violations.

 

 

 

 

• Support and oversee product/Projects trials from regulatory perspective.

 

 

• Keep up to date with changes in regulatory legislation and guidelines.

 

 

• Coordinate with different department heads to review all departmental compliance policies.

 

 

 

Quality Management System

 

 

• Support in developing Quality Management system across Panda including Policies, Processes and SOPs.

 

 

• Manage QMS in line with the Panda and regulatory standards.

 

 

• Responsible to roll out QMS training to ensure proper implementation and sustainability.

 

 

• Ensure functions are following and complying with the QMS policy and procedure.

 

 

• Implement and report the department agreed key performance indicators. (KPIs), in accordance to SOP’s, Policy and procedures.

 

 

 

Customer Complaints, NCR & Recall Management

 

 

• Develop Quality Processes and procedures to ensure consistency of policies and procedures, to manage Complaints, Quality Risk issues, NCR’s and systems, legislative compliance.

 

 

• Develop Customer Complaints System to ensure resolution and maintenance of customer satisfaction and Panda’s reputation and maintain effective Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) system.

 

 

• Ensure effective Customer Complaints System in place to ensure resolution and maintenance of customer satisfaction and Panda’s reputation and maintain effective Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) system.

 

 

• Evaluates incoming food alerts and recalls and assess the impact to the business and/or its impact to determine the actions needed in response to internal or external notices.

 

 

• Identifies the affected product /Service including, on hand inventory within the Distribution Centers. Creates a checklist and DC instructions and communicates to all Stores/DC s to perform inspections and quarantines as needed per the requirement of the Recall. Addresses internal stakeholder inquiries accordingly.

 

 

• Performs reconciliation steps to close the recall. Review Stores/ DC inventories for returns or disposals. Complete and close log entries. Complete any required stakeholder communications and or reporting.

 

 

• Provides information needed to support the recovery of costs for the administration of the recall. Works with stakeholders and provides back-up documentation in support of cost inquiries and works with Category Management in support of the cost recovery effort, as required.

 

 

• Recall process improvement participates in revisions of the recall process to ensure that the process is comprehensive of actions, communication, and involvement of appropriate people. Work with intersections to identify areas of process improvement and compliance. Identify resource constraints and opportunity for IT enhancements.

 

 

Quality Projects Management  

 

 

• Define and build a solid foundation of a Quality Assured Project Management that will be highly recognizable and relevant throughout the lifecycle of the project.

 

 

• Support assigned projects (Functional and Organizational Level) with the respective Department to ensure that projects are executed according to the agreed SLA.

 

 

• Responsible of overseeing the QA project's overall management, which includes coordinating with senior management, monitoring project implementation, financial and administrative oversight, reporting, and monitoring and evaluating the project to make sure it complies with Panda's Quality and Regulations Standards.

 

 

• Responsible to retain the project Quality documentation.

 

 

NPI Management

 

 

• Participate in New Product Introduction (NPI) and project team activity as required, to ensure that specifications are updated and reviewed, and that the product complies with Panda's standards.

 

 

• Oversee the development of Good Product Practices to ensure that products are safe and of the requisite quality for store availability.

 

 

 

 

• Process mapping and Improvement.

 

 

• Root Cause analysis.

 

 

• Leadership and management skills.

 

 

• Excellent problem solving, team building, planning and decision making.

 

 

• Communication skills

 

 

• Negotiation skills.

 

 

• Anticipates and overcomes obstacles.

 

 

• Microsoft (Word, Excel, PowerPoint and Visio)

 

 

• Project management skills