Security Operation Command Room Manager

Job Purpose

To oversee and manage the Closed-Circuit Television (CCTV) system effectively to ensure the security and safety of the stores, employees, and customers. Controlling & Monitoring activities throughout the organization, including retail areas, storage areas, and working areas to prevent theft & vandalism.

Functional Responsibilities:

• Maintaining and troubleshooting the CCTV system: This includes ensuring all cameras are operational, recordings are functioning properly, and the system is up to date with security patches and software updates.

• Managing access control: Granting and revoking access to CCTV footage based on authorization levels and adhering to data privacy regulations.

• Conducting regular system audits and inspections: Verifying the system's effectiveness and identifying any potential vulnerabilities or areas for improvement

• Monitoring live camera feeds: Identifying suspicious activity and taking appropriate action, such as notifying security personnel or law enforcement.

• Investigating incidents: Reviewing recorded footage to identify individuals involved in theft, vandalism, or other criminal activity, and providing evidence to law enforcement as needed.

• Developing and implementing loss prevention strategies: Using CCTV footage to analyze theft patterns and trends and recommending measures to deter shoplifting and other losses.

• Ensuring compliance with relevant data privacy regulations:Implementing procedures for data retention, access control, and secure disposal of footage.

• Generating reports:Summarizing security incidents, system performance data, and access control logs for management review.

• Collaborating with loss prevention teams and law enforcement:Providing LP & Law enforcement teams with relevant CCTV footage and information to assist in investigations.

• Training staff on CCTV procedures:Educating employees on how to use the system effectively and report suspicious activity.

• Staying informed about emerging security threats and technologies:Regularly researching and evaluating new solutions to enhance the CCTV system's effectiveness.

• Budgeting and resource management:Overseeing the budget allocated for CCTV maintenance, upgrades, and training.

• Inspection survey & Evaluation of Equipment's’ functionality: To ensure that on duty control room an inspection survey in all shifts to evaluate equipment’s functionality, Immediate report issuance subjected to maintenance of equipment's.

Education

• Bachelor’s Degree in relevant field is required

Experience & Competencies

• Minimum 5 years of relevant practical experience in managing and maintaining technical operations of Security & Surveillance Equipment’s with along with following competencies.

• Identifying and reporting suspicious activity

• Writing incident reports

• Control Room Surveillance Operations

• Managing CCTV budgets and resources

• Training and supervising CCTV operators

• Staying up to date on CCTV technology and best practices

Skills

• Problem Solving

• Attention to details.

• Communication and interpersonal skills

• Strong Observation skills

• Decision Making

• Knowledge of relevant laws & regulations

• Excellent communication and interpersonal skills

• Technical knowledge of CCTV Systems.
  
• Microsoft Office