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Job Description
We believe that work is not just an office you report to every morning. It is rather the right place for discoveries as well as innovations and a venue for development of professional skills. Employees in Panda always work to reach new heights in performance through enthusiasm, punctuality and adaptability. If you believe you can be the one with this skillset, join us today to start your first step towards a quite successful career path.
Job Purpose
The Unified Communications and Collaboration position is responsible for leading, planning, designing and implementing PANDA Unified Communications, Collaboration and Contact Center solutions.
Job Responsibilities
• Full life-cycle management for projects related to the upgrade and ongoing maintenance of the voice and collaboration infrastructure.
• Technical project manager, responsible for the implementation and maintenance of the communications and collaboration solutions and technologies.
• Defines standard processes to manage unified communications and Collaborations solutions including, infrastructure support, availability, service restoration, diagnostics, tuning, and remediation plans
• Manage third parties (relationships, contracts, SLAs, etc.) involved in unified communucation operations and infrastructure
• Provide L3 support to resolve complex and visible production issues releted to communications and collaboration as required.
Skills
Education
Bachelor’s degree in information systems or equivalent experience
Experience, Skills & Competencies
Certification:
• Must: Cisco CCNP Collaboration
• Desired: Cisco CCNP Routing & switching
Experience:
• +5 years of experience in Unified Communications, at least 7 years of Information Technology experience.
Required Skills:
• Experience in Cisco VoIP Design, deployment and support in large scale organization of Cisco Unified Communications Manager (UCM), Cisco Unity Connections (CUC), Cisco Unified IM & Presence, Cisco Contact Center Express (UCCX), Video Conferencing, Telepresence and WebEx solutions
• Experience with Cisco SRST Router, voice gateways, Cisco IP Wired and Wireless Phones.
• In-depth knowledge of QoS for VoIP, Enterprise Dial-Plan, and SIP, SCCP, MGCP, PSTN trunks, FXO/FXS
• Working knowledge of Cisco Voice Portal (IVR), Unified Contact Center Enterprise (UCCE) including Intelligent Call Manager (ICM), Outbound Dialer, VXML Gateways, Cisco Unified SIP Proxy (CUSP).
• knowledge/understanding of SRST, MPLS, DMVPN, IPSEC and WAN.
