إنتهت صلاحية هذا الإعلان الوظيفي لقد إنتهت صلاحية هذا الإعلان الوظيفي و هو غير مفتوح حاليا لأي طلبات عمل.
إرفاق
جدة, السعودية
تم النشر 2021/11/01 06:31:00
الرقم المرجعي: JB4447609
وصف الوظيفة
Job Purpose
To support IT projects operations and organizations to ensure business expectations are met efficiently and with the right quality and budget.
Functional Accountabilities:
- Support the business getting call through different channels (Ticket from Service Desk (SD) system, phone call, SMS) for IT related problems.
- Support the application system for daily operations as per the business requirement and with accordance to his project manager
- Provide end user support including new users creation, manage access levels, and reset passwords etc. using proper ticketing system to adhere SLA with business.
- Ensure that incidents and requests are handled according to agreed procedures and documentations which required for the daily application and data availability to the business.
- Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within relevant system(s).
- Communicate effectively acting as a key liaison with customers, team members and colleagues
- Adapt to constant business shifts by continuously observing related solutions to preserve organizational growth in serving customers effectively and efficiently
- To provide the necessary training, knowledge transfer by coaching and conducting training sessions for end users
المهارات
Education
Bachelor's degree in Computer Science, Engineering, MIS, or related field
Experience, Skills & Competencies
- Minimum of 2 years of strong IT experience.
- Preferable Technical and Managerial Certifications (ITIL, OCP, PMP, OBIEE, ..etc.).
- Knowledge of HCM Modules
- Knowledge of oracle technologies (Workflow and AME configurations, Oracle alerts , System administrator)
- Good knowledge of finance modules.
- Excellent communication and customer interaction skills.
- Analytical mind with a problem-solving aptitude
تفاصيل الوظيفة
مكان الوظيفة
جدة, السعودية
الدور الوظيفي
الإدارة
نوع التوظيف
موظف
عدد الوظائف الشاغرة
1
المرشح المفضل
المستوى المهني
مبتدئ الخبرة