Operation Support Agent.Operation Support - Team

Job Purpose

The Operations Retail Communications Specialist is responsible for managing and governing all communications between Head Office and Stores, ensuring clarity, consistency, and execution excellence across the retail network.

The role acts as a central coordination and governance point, ensuring that all communications are structured, prioritized, and aligned with business objectives, while enabling stores to execute efficiently and within defined timelines.

Key Responsibilities & Accountabilities

• Communications Governance & Execution

• Store Execution & Compliance Monitoring

• Stakeholder Coordination & Alignment

• Store Support & Issue Management

• Reporting, Insights & Continuous Improvement

• Administrative & Operational Support

Skills & Competencies

Technical Skills

• Proficient in Microsoft Office (Excel, PowerPoint, Word)

• Experience with reporting tools and dashboards (BI tools preferred)

• Familiarity with communication or ticketing systems

Core Competencies

• Strong communication and stakeholder management skills

• High attention to detail and accuracy

• Excellent problem-solving and prioritization abilities

• Ability to manage multiple tasks in a fast-paced retail environment

• Analytical mindset with ability to translate data into insights

• Strong follow-up and execution discipline