إرفاق
الوصف الوظيفي
Jop Purpose
The Routing Lead is responsible for planning, configuring, and optimizing last-mile delivery routes to ensure efficient order fulfillment, on-time delivery performance, and optimal utilization of delivery resources. The role supports daily last-mile operations by translating demand, capacity, and service requirements into effective routing plans, monitoring route performance, and addressing routing exceptions to minimize delays and operational inefficiencies. Through data-driven analysis and close coordination with dispatch and delivery teams, the role contributes to improved customer experience, cost efficiency, and continuous improvement of E-Commerce last-mile operations.
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Plan daily delivery routes for last-mile orders to optimize travel distance, delivery windows, and rider capacity.
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Configure routing parameters within routing systems to ensure alignment with service level agreements and operational constraints.
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Coordinate route assignments with dispatch and delivery teams to ensure balanced workloads and on-time execution.
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Monitor route performance against KPIs such as on-time delivery, distance variance, and drop density to identify improvement opportunities.
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Analyze delivery data to identify routing inefficiencies and recommend adjustments that enhance speed, cost efficiency, and customer experience.
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Validate route changes based on real-time conditions (traffic, order volume, rider availability) to minimize delays and re-routing risks.
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Support issue resolution related to routing exceptions by coordinating with last-mile operations and customer support teams.
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Maintain routing documentation including routing rules, assumptions, and exception logs to ensure consistency and operational clarity.
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Provide operational insights to the Last Mile Assistant Manager through regular performance summaries and improvement suggestions.
المهارات
Qualifications
Bachelor’s degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
Experience
Minimum of 2 years of relevant experience in last-mile logistics, route planning, dispatch, or delivery operations. Hands-on experience with routing systems, delivery management platforms, and operational data analysis is preferred.
Key Competencies
- Route Planning and Optimization: Ability to plan efficient routes while balancing delivery windows, rider capacity, and operational constraints.
- Analytical Thinking: Ability to interpret delivery data, monitor KPIs, and identify opportunities to improve routing performance.
- Problem-Solving and Adaptability: Ability to respond promptly to traffic disruptions, order changes, rider shortages, and routing exceptions.
- Communication and Coordination: Ability to communicate clear routing instructions and coordinate effectively with operational teams and delivery partners.
- Attention to Detail and Service Orientation: Accuracy in configuring routing parameters and maintaining documentation, with a focus on meeting SLAs and customer expectations
تفاصيل الوظيفة
المسمى الوظيفي
Routing Lead.E - Commerce - Fulfillment Operations - East 1 - PS
مكان الوظيفة
المملكة العربية السعودية
المدينة
الدمام
الدور الوظيفي
الأسواق
نوع التوظيف
موظف
المرشح المفضل
المستوى المهني
متوسط الخبرة
Panda Retail Company
Panda is more than a retailer—it’s a trusted partner in your daily life. Committed to quality, affordability, and community well-being, we create a seamless shopping experience rooted in Saudi values. With fresh groceries, essential products, and innovative solutions, every visit to Panda adds value, making life better together.